Joomla 2.5 Templates

Frequently Asked Questions & Answers

Is the purchased Joomla template for life or a period of time?

The purchased Joomla template and extensions are for life. You are allowed to use a purchased Joomla template as long as you wish, no matter if your access to the download area expired or not.

What happens after download access expiration?

After download access expiration you may still use your template and extensions. However your access to download updates will be blocked. If you need to renew downloading you may do it at your account with up to 60% discount.

What does the license mean?

After purchasing the Joomla template you will get access to download area. The access duration time for downloading packages is limited and depends on the license you choose.
It means that during this time you will get:

the access to download area to get packages
Joomla template and extensions updates
support

You are allowed to use a purchased Joomla template as long as you wish, no matter if your access to download area expired or not.

Is the Demo Content available?

Yes. We provide a quickstart - it's a demo site copy of the template. If you would like to get the exact copy of the demo site (recommended) use this package to install Joomla manually. This way you will avoid configuring everything from scratch. If there are more than one demo site version available with your template, you will also get them.
Stock photos are not included and replaced by placeholders.
We also offer a free service of demo installation copy on your hosting.

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Can I translate a template to my language?

Yes. Depending on the tempalte and extensions you choose we provide many ready translations. However, if your translation is missing you may translate any word editing trnslation files, or in Joomla language overrides or any 3rd party extension.

Can you install my purchased template for me?

Sure. We offer a free service of demo installation copy on your hosting.

What do I need to use your themes?

You need a domain name and a web hosting plan with PHP version 7.0 or greater and MySQL version 5.6 or greater.

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How can I pay for the templates?

Payment for the Product can be executed through

Stripe – payment is serviced by Stripe, 510 Townsend Street, San Francisco, CA 94103, USA.
PayPal – payment is serviced by Paypal, 12312 Port Grace Boulevard La Vista, Nebraska 68128
Bank transfer

How much does it cost to renew my subscription?

Before a template subscription expiration, then you may renew your subscription with a 60% discount. After the subscription expiration, you may still renew it but with the lower 40% discount. Commercial Joomla extensions and support are also included.

Can I get a refund?

We offer refunds to any unsatisfied client up to 14 days after the purchase was made. Please read our Refund Policy for more information.

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How can I get support?

During your access to the download area, we will be happy to deliver the best support and customer care. We provide many helpful tutorials, chat support, 1-1 support area via the ticket system. Check more here.

What is the support schedule?

Support is provided from Monday to Friday, 9:00 - 17:00 UTC+2. Usually, response time takes no longer than 24hours.

Can I order a customization service?

Yes. We offer custom Joomla services starting from simple modifications to advanced solutions for Joomla CMS. Contact us here.

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