Full of bugs, doesn't work , save your 50 $

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4 years 3 months ago #7203 by ddangerfield
ddangerfield created the topic: Full of bugs, doesn't work , save your 50 $
Based on third party component that don't work , support tells you you have to contact them
Bought it on friday, doesnt work on wenesday , I give up

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4 years 3 months ago #7207 by artur
artur replied the topic: Full of bugs, doesn't work , save your 50 $
I'm sorry you are disappointed BUT if there is any problem with the component the standard process looks as follows:
1. You report a problem.
2. We need to check it if it relates to our bug or any other reason for example server configuration.
3. At first you need to check if your server meets technical requirements. On the first sight, looking at your problem its the server issue.
4. The response time on DJ-Extensions helpdesk support is 72 hours (business days) from reporting the problem.
5. You contacted us on Wednesday, on the same day you write on forum that we did not reply though we have time to response till Monday!

Please note that it's very popular classifieds extension and we do our best to fix all reported bugs if they appear but sometimes problems are related with any other issues not the component. Our purpose is to provide high quality products but you need to understand that there is a queue on ticket system and we need time check all reports. That's why we inform about the response time - 72hours.

So please if you did not do it, submit a ticket on helpdesk - dj-extensions.com/index.php?option=com_u...dWJtaXQtYS10aWNrZXQ=
We will reply as soon as possible.

Best Regards.

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