Site crashed completely after updat. JM-News-1.02

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5 years 3 months ago #5639 by Kinesiologie-Welt
Kinesiologie-Welt created the topic: Site crashed completely after updat. JM-News-1.02
:( Hi

I update the JM-News-Portal template ver. 1.02 today and the site crashed completely.

I have no idea what happened.
I update with the JM-News-Portal zip file.

www.kinesiologie-welt.de

I had to reset the site with akeeba backup

Please help

thanks

Christiane
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5 years 3 months ago #5643 by artur
artur replied the topic: Site crashed completely after updat. JM-News-1.02
Hello,
It is hard to say where is the problem, I must see the code after update.

As I can see now on your site, you have some unclosed DIV in template blocks (footer is out of #jm-wrapper).

Make sure that you have done all necessary modifications or override files from our package.

Best Regards.

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5 years 3 months ago #5645 by Kinesiologie-Welt
Kinesiologie-Welt replied the topic: Site crashed completely after updat. JM-News-1.02
Hi Arthur,

thank you for your help.

The footermenu is located on the module position footer-menu. This is a regular module position of the template. I have not changed any things there.
Any other idea? :S

I know,
here are some bugs I do not know where they come from. i. e the sef url is not working. I could not manage to fix that until know.I asked the provider but he said, from their side every thing is fine.

I really would your appreciate help in these topics

Regards

Christiane




Regards
Christiane

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5 years 3 months ago #5646 by artur
artur replied the topic: Site crashed completely after updat. JM-News-1.02
Hello,

Unclosed DIV is probably earlier in code of template (I do not know which blocks was edited).

First of all please check that your server meets Joomla requirements.
www.joomla.org/technical-requirements.html

Next you can try install our quickstart package in second localization (without any 3rd party extensions or other adjustments - just clean quickstart).
Then we can check if the problem persists.

Best Regards.

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5 years 3 months ago #5651 by Kinesiologie-Welt
Kinesiologie-Welt replied the topic: Site crashed completely after updat. JM-News-1.02
Hi artur,
I installed a test version of my complete website to try things out

where can I send you the private information?

Christiane

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5 years 3 months ago #5659 by artur
artur replied the topic: Site crashed completely after updat. JM-News-1.02
Hello,
Please send ticket :
joomla-monster.com/contact

Remember add login and password to backend and ftp.
This will help with locating the problem.

Best Regards.

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