Just paid for template but can't download

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4 years 4 months ago #8136 by mickyd
mickyd created the topic: Just paid for template but can't download
I've just paid for this template with the object of working on it over the holiday weekend.
On the download page I'm greeted with the message "The document is being edited/updated by a User and is unavailable at this moment." It's been that way ever since I paid.
If the template is not available you should not accept payment for it until it is available.
This also means that my subscription will not be for a full six months as I do not have access to the template I've paid for.
I have opened a ticket but it seems everyone at Joomla-Monster leave their customers high and dry over the holidays.
They are quite happy to accept payments over the holiday weekend but that seems all they are prepared to do.

When might the template I have paid for be available?

So far my experience with Joomla-Monster has not been a good one!

Mickyd

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4 years 4 months ago #8146 by marcin
marcin replied the topic: Just paid for template but can't download
Hello,

You should be able to download your template files now.
That was a temporary issue on our site and we usually try to fix such issues as soon as possible. During last 3 days we had national holidays in our country and we informed on the contact and helpdesk page that we will be back on Monday.

When your subscription will expire, just contact us and we will extend it for 3 days more.
Thank your for your understanding.

We are sorry for the inconvenience.

Regards,
Marcin

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