Video & Comments not working

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4 years 8 months ago #6206 by myisobel
myisobel created the topic: Video & Comments not working
The video & comments (facebook) is no longer working for me.
It used to be alright when i did some testing earlier.

I have -Use 'Video' parameter set to YES in DJ-Classifieds / Options.
and Comments set to Facebook in DJ-Classifieds / Options / Views / Advert View

I believe the settings above are correct as I initially had it when working...

Can you help resolve this please..

Thanks
Davis

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4 years 8 months ago #6209 by artur
artur replied the topic: Video & Comments not working
Hello,
Could you send site URL, login and password to Joomla Backend, please?
This will help with locating the problem.

joomla-monster.com/contact/

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4 years 8 months ago #6210 by myisobel
myisobel replied the topic: Video & Comments not working
Sure,
I used link mentioned -joomla-monster.com/contact/ to provide you the site url & credentials for backend.

It's in the ticket raised [TECH-0000001875] Video & Comments not working for adverts

Let me know if you want me to send it via email or so..

Thanks
Leo

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4 years 8 months ago #6212 by myisobel
myisobel replied the topic: Video & Comments not working
One more item needs mention here.

3) I had enabled facebook like & follow buttons using below code in DJ-classified / Options / Views / Social Buttons Code

<div class="fb-like" data-href="myfbpage" data-layout="standard" data-action="like" data-show-faces="false" data-share="true"></div>
<div class="fb-follow" data-href="myfbpage" data-colorscheme="light" data-layout="standard" data-show-faces="false"></div>

This was previously alright but the buttons have now disappeared.

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4 years 8 months ago #6213 by myisobel
myisobel replied the topic: Video & Comments not working
The ad, where I have added you tube link is
isobel.in/index.php/category-table-layou...ainment,23/aladin,39

-Davis

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4 years 8 months ago #6217 by myisobel
myisobel replied the topic: Video & Comments not working
Here is the latest status on this.

-I had asked the JFBConnect developer for his thoughts & his reply was:
"1) I'm unsure what's happening here. Can you try disabling the JFBCSystem plugin, temporarily, to see if the videos properly appear? The JFBCSystem plugin enables all of our functionality, and is a good way to test if JFBConnect is the cause of a problem or not.

2/3) Please go into the JFBConnect -> Configuration area and enable the "Always Parse Tags" setting. That may help the problem. In general, if you have other Facebook features on the site, you should be able to leave them intact but you should *not* be re-including the Facebook Javascript library on the page. JFBConnect adds the Facebook Javascript library and initializes it in a specific manner to enable all of our features. If you have other inclusions of the library, there will be conflicts and it can cause multiple different issues. "

Based on this, I did some more systematic testing..

- disabled JFBCSystem plugin. Now the fb like & fb follow buttons were visible. Also the comments section came to life. Video was still missing.

-Enabled JFBCSystem plugin. fb like, fb follow & the comments section were all gone. The video was missing regardless.
//proves JFBC is cause of one part of the problem atleast, with respect to the fb buttons / comments.

-Now with JFBCSystem plugin enabled, I enabled "Always Parse Tags" setting.
fb like, fb follow & the comments section worked.

So we still are in the dark with respect to why the video link not working.. Looks like this is not tied to JFBConnect.
Secondly I would prefer getting the facebook comments & buttons to work without having to enable 'Always Parse Tags' as this can have a performance hit..

Thanks
Davis

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