plan

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6 years 9 months ago #2501 by eric258
eric258 created the topic: plan
i ve purchased a template paiement has been charged onto my card and yet nothing..... opened a tiicket too

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6 years 9 months ago #2502 by izabela
izabela replied the topic: Re: plan
Hi,

It's enough to leave one message :)

The subscription plan is not assigned to your account since your payment has not been verified yet.
We have not received any answer from 2checkout payment gate yet, as you was informed it can take up to 24hours.
It seems that 2co need more time to verify your payment.

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6 years 9 months ago #2503 by eric258
eric258 replied the topic: Re: plan

admin wrote: Hi,

It's enough to leave one message :)

The subscription plan is not assigned to your account since your payment has not been verified yet.
We have not received any answer from 2checkout payment gate yet, as you was informed it can take up to 24hours.
It seems that 2co need more time to verify your payment.


but on the other hand when i check the order via the order number it says that it has been shipped hence verified

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6 years 9 months ago #2504 by izabela
izabela replied the topic: Re: plan
After purchasing the template you received the following message:

"Please note that the purchased subscription plan will be assigned to your account as soon as 2Checkout payment gateway verifies your payment. It usually takes few minutes, in other cases (if they need to check your payment more carefully) it may take up to 24 hours.

Once your payment is confirmed you'll receive email with instructions how to download purchased template."

Your payment was successful but it must be verified before activating the subscription plan to avoid frauds.
Hope it's clear .

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