JM Internet Template

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3 years 7 months ago #8818 by mrbuckmccoy
mrbuckmccoy created the topic: JM Internet Template
I have a pre-sale question about JM Internet Template.

1. If I use this template and run into issues, will you offer support?
2. How long does the support last for, 1 month, 6 months, forever?
3. Do I need to pay anything to continue support for this template, if not forever?
4. What is the response time for support?

This is very important because I would like to use this template for my company's website and if things go wrong or if I have issues, I want to make sure I can receive support.

Thank you

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3 years 7 months ago #8827 by marcin
marcin replied the topic: JM Internet Template
Hello,

1) Free support is provided for all Joomla 3.x free templates from our offer.
2) We support all free templates without any time restriction.
3) No. However you need to have an active subscription for any template to have access to downloads and updates of JM Internet. Please note that you should have the latest template version installed when you contact our support team regarding technical issues.
4) Response time is up to 48h excluding weekends.

Regards,
Marcin

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3 years 7 months ago - 3 years 7 months ago #8828 by marcin
marcin replied the topic: JM Internet Template
3) I mean an active subscription for any commercial template from our offer. More details:
www.joomla-monster.com/blog/joomla-templ...is-template-for-free

Regards,
Marcin
Last Edit: 3 years 7 months ago by marcin.

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