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Can't edit files in the root template folder

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6 years 8 months ago #2584 by helen
helen created the topic: Can't edit files in the root template folder
Hi,

I am unable to make any changes to the index.php file or the templatedetails.xml in my ftp program. I've tried to change the file permissions, but the changes don't save and I get 'operation not permitted' error message. Nor can I rename the files. I want to add another module position to the template but I need to access these files to do so.

I don't have this problem with any other templates, and wondered if anyone else has come across this?

Many thanks

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6 years 8 months ago #2599 by marcin
marcin replied the topic: Re: Can't edit files in the root template folder
Hello,

It seems this is not the template issue.
In this case I suggest you to contact your hosting support in order to find out why you can't change file permissions.

Regards,
Marcin

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6 years 8 months ago #2615 by helen
helen replied the topic: Re: Can't edit files in the root template folder
Thank you for this reply.

I followed your advice and after a couple of attempts the hosting company managed to change the permissions.

Thanks for your help,
Helen

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6 years 8 months ago #2620 by marcin
marcin replied the topic: Re: Can't edit files in the root template folder
You're welcome :)

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