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Help! Global Configuration missing other issues

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8 years 4 months ago #1058 by philbrownoz
philbrownoz created the topic: Help! Global Configuration missing other issues
Hi, I'm hoping to get some support.

I have purchased and installed this template using the recommended process. It's working fine, except that I get a 500 error trying to access the Global Configuration and I can't edit (or create) articles (well, I can open them to create or edit, but hitting apply or save does nothing).

Also the plugin manager also gives me a 500 error (which I presume is why I'm having problems with articles)

I really need to get this site up and running quickly - it doesn't need much to get it going, but until I can deal with articles, I'm in trouble :(

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8 years 4 months ago #1060 by admin
admin replied the topic: Re: Help! Global Configuration missing other issues
Hi,

500 error means internal server error -> here you can check it.
So it's your server issue not the template or quickstart package.
First of all, check php version on your server and compare them with technical requirements for Joomla -> www.joomla.org/technical-requirements.html

Contact your hosting administrator to ask for the proper server configuration to use joomla on it.

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8 years 4 months ago #1061 by philbrownoz
philbrownoz replied the topic: Re: Help! Global Configuration missing other issues
Thanks for the response - I've found and corrected the issue.

The package I bought advertises itself as 1.5 and 1.6, but the download I got was only 1.5 and I had installed 1.6 on the server. So, the 1.5 package installer just installed and then didn't work properly (as per above).

I killed the 1.6 install and installed 1.5 and then reinstalled the package and it's now working.

I'm not sure why the download only provided a 1.5 package, but there you have it.

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8 years 4 months ago #1063 by admin
admin replied the topic: Re: Help! Global Configuration missing other issues
2 download links were sent on your mail box after the purchase, for sure :)
Check once again the message, the links are placed one after the other.
I've checked that you haven't downloaded the package for joomla 1.6 yet :)

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8 years 4 months ago #1064 by philbrownoz
philbrownoz replied the topic: Re: Help! Global Configuration missing other issues
Yeah, but it's not really clear what is what - the 1.5 doesn't say 1.5 in the link. The 1.6 has "J16" in the file name, right in the middle - not really clear, unfortunately.

If it said: "Here is the 1.5 download" and then "Here is the 1.6 download" it would be much clearer. Maybe something to consider for the future.

At this point, I'll stick with 1.5 because I'm not going to recreate what I've done over the last two days with the 1.5 site.

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8 years 3 months ago #1071 by admin
admin replied the topic: Re: Help! Global Configuration missing other issues
Thank you for your suggestion, it turns out that we need to add such an info though I belived it was obvious :)

The package for joomla 1.5 has not "J15" in the file name since at the time the package was zipped nobody has any idea that joomla 1.6 will come.
We can't be responsible for that you didn't download the second package to check what's inside :)

If the template offer includes both joomla versions, there is the information added below the template description, as follows:

NOTE:
If you buy this template for joomla 1.6, you will get the package for Joomla 1.5 as well.

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