Any problem notifications and alerts may be sent by 24 hours a day, 7 days a week, but will be considered during the Store’s office hours from 09:00 to 17:00 on working days (from Monday till Friday).
Deadline for examining of the notification is 3 (three) working days from gaining the access to the Customer’s service referred to in point. 7.
If your product is not working as described, you should re-download the pack from your own customer account, from the list of purchased products.
If you re-download the product and it does not solve the problem, it should be reported in the manner explained in section 2.
Any problems will be checked by our service personnel. In order to verify and correct the problem you should provide access to your website, in particularly to the administration panel of Joomla!, FTP access, database access, or access to the control panel (Cpanel) of your hosting account. You should also provide access to the server.
After providing access described in paragraph 7, problem shall be repaired or the service will send recommendations for required action to remove the problem by the customer or the server administrator.